As Richard Millington said "I've consistently found unsolicited and unintentional insights to be far more predictive of behavior (and far more important to members). The challenge is they don't easily fit into a system. But if you can develop the right processes, there's a goldmine of insights to be mined.".
The way to build this is partly moderation, partly boolean searches and partly tooling.
Really excellent article, when observing and assessing community motivations for orientation what are some of the questions to ask in polling?
There's a great graphic here https://www.linkedin.com/in/richard-millington-5a32782/recent-activity/shares/ to illustrate solicited and unsolicited feedback.
As Richard Millington said "I've consistently found unsolicited and unintentional insights to be far more predictive of behavior (and far more important to members). The challenge is they don't easily fit into a system. But if you can develop the right processes, there's a goldmine of insights to be mined.".
The way to build this is partly moderation, partly boolean searches and partly tooling.
I'm still getting my head around all of this, but I'm happy to be part of the journey as I do.